RETURNS PORTAL
Alleviate the frustration of returns — for you and your customers
Improve customer loyalty, reduce fraud, and retain revenue with Optoro’s Returns Portal.
A great customer experience doesn’t end when a shopper receives their purchase. In fact, many retailers forget to focus on curating the experience beyond the buy button, especially with something as nuanced as returns. With Optoro’s white-label Returns Portal, customers can initiate returns and exchanges without needing customer service support — all while protecting retailers and brands from fraud.
Save the Sale
Retain revenue by encouraging shoppers to exchange or repurchase (instead of requesting a refund) without the hassle of having to place another order or complex back-end accounting.
Personalize their Returns Experience
Think about the returns experience just like you do your overall customer experience. Personalize the returns experience based on unique customer segments like loyalty members, frequent shoppers, geographies, and more.
Turn Data into Dollars
Leverage Optoro’s full-lifecycle Data & Analytics to identify common return reasons, proactively prevent merchandising concerns, reduce shrink, and properly account for the labor needed to process your incoming customer returns.
Create Happy Customers
Optoro puts the power in your customers’ hands, providing an easy, convenient returns experience that transforms returners into repeat customers.
Returns are a critical differentiator for shoppers and brands
67%
of consumers will choose to make an online exchange rather than request a refund if they can do so in a few clicks
56%
Over half of consumers say they will become repeat buyers after a personalized experience
75%
of customers expect retailers to make it easy for them to navigate online and in-store
Exchanges & Store credit
Drive Repurchases to Retain Revenue
Returns are inevitable, but they can be reduced. Optoro’s repurchase options help save the sale while also giving your shoppers exactly what they want. With Optoro’s Returns Portal, retailers can
Prevent Fraud with a Personalized Return Experience
Shopping behaviors like wardrobing and bracketing continue to rise which has retailers and brands tightening their returns policies. The problem? 55% of shoppers will abandon their cart if they don’t like your policy. Optoro’s Returns Portal allows you to give shoppers the flexibility they seek while giving you control over their experience based on their return behavior
Work Smarter, Not Harder
Leverage Optoro’s advanced insights into your returns to identify areas for improvement. With Optoro’s Returns Portal, you have:
Article
The Ultimate Guide to Returns Management Systems (RMS)
Discover how retailers can optimize the returns lifecycle and transform returns into opportunities. The secrets below reveal how the right processes coupled with the right returns management system (RMS) can result in delighted customers, which ultimately drives loyalty.
See Optoro’s RMS in action
Don’t sacrifice a great customer experience. Want to get a peek into how our RMS is changing the game for high-volume retailers?
Features and Functionality
Return Initiation
Shoppers can start an omnichannel return in just a few clicks, without having to call customer service.
Same-Day Exchanges
Ship trusted shoppers’ replacement items immediately (no credit card required) for a truly frictionless returns experience.
Instant Store Credit
Shoppers can use their refund immediately to save the sale and even increase average order value (AOV).
RMA Creation
Track returns volume and trends before items are on their way back to you.
CUSTOMER STORY
Heating Up Returns for Plow & Hearth
As Plow & Hearth’s ecommerce business boomed, so did out-of-stock items and customer expectations. Here’s how our returns solution is helping them meet the burst in demand.
Continue Exploring Optoro’s RMS
Returns Management System
Our end-to-end RMS connects critical front-end return data to back-end operational systems, using AI to systematically route and disposition products to the most-profitable next channel.
Return Methods
Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.
Returns Processing
Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and recommerce.