RETURNS PROCESSING
Process Returns with the Speed and Ease of Outbound Fulfillment
Transform your operational processes to get returned merchandise to the next-best home, faster.
Returns are often viewed as a cost center for retailers. However, savvy brands now think creatively about how to accelerate returns processing while systematically ensuring that they can optimize financial recovery on returned merchandise. Optoro’s Returns Processing application within our RMS technology specifically solves the returns dilemma — shifting returns into a revenue-retainer without sacrificing a great customer experience.
Optimize Your Operations
Protect margins and get returned inventory back to stock quickly with automated returns processing. Optoro’s prebuilt workflows accelerate receiving, test-and-grade, and dispositioning, eliminating backlogs, reducing processing errors, and improving inventory accuracy.
Recover Value on Returns
Improve recovery on returned merchandise by leveraging our proprietary SmartDisposition® data engine to send returns to the most profitable next-best home.
Infuse Circularity
Enhance sustainability efforts through prebuilt workflows and connectors to recommerce channels and vendors.
Turn Insights into Actions
You cannot fix what you cannot measure, yet most companies lack data and reporting on the true cost and impact of returns on operations. Unlock visibility into warehouse, employee, and inventory performance to identify improvement opportunities across the entire reverse supply chain.
Returns are (still) a challenge for retailers, brands, and 3PLs
20-39%
Cost to process a return from
the item’s original cost
47%
of retail executives identify slow time to restock as a main pain point they experience with their current returns processes
2x
Labor required to process returns vs outbound fulfillment
Increase Recovery on Returns
Getting returns from a customer to their next most profitable home is a complex process that requires a streamlined solution. Optoro’s RMS, powered by our SmartDisposition® decision engine, is uniquely equipped to do just that.
Optoro’s RMS
Accelerate Receiving Velocity with Automation
Returns technology designed to transform the speed and efficiency of your warehouse operations is a must-have for retailers and 3PLs who want to keep up with the speed of ecommerce. While ensuring returns don’t create backlogs in the warehouse, a fast and accurate RMS has major impacts beyond the four walls.
Optoro’s Returns Processing can improve receiving speeds by 3x, which can
Easily Train & Retain Warehouse Operators
On top of the fact that returns continue to increase year-over-year, 73% of warehouse operators say they struggle to find enough labor, and 48% struggle to retain it. Between the increase in returns and the decrease in labor availability, it’s critical to have user-friendly tools that can be learned quickly and make processing easier, faster, and more accurate.
With Optoro’s RMS, retailers and 3PLs can
Article
Mastering the Maze of Returns: The WMS vs. RMS Debate
Returns are an evergreen challenge for both retailers and 3PLs. Yet, many tools fall short when it comes to mitigating the impact of returns. In this article we’ll take a look at the key differences between using a WMS and an RMS for retail returns.
Ready to join us on the journey to reimagine returns?
Connect with our returns and reverse logistics experts to assess the current state of your returns experience, and what software makes the most sense for your business.
Features and Functionality
Receiving
Purpose-built receiving technology for unit-level and non-happy-path returns
Test & Grade
Configurable grading functionality to reduce subjectivity, errors, and ditch paper processes
Intelligent Dispositioning
Automate and optimize routing of returned inventory faster, improving inventory accuracy
Directed Sorting
Streamline put-away to reduce inventory stock-outs and backlogs
CUSTOMER STORY
AEO and Optoro’s returns management solution: a perfect fit.
For American Eagle Outfitters, a return backlog is a thing of the past. Here’s how we’re speeding up processing to keep items in stock and returns running smoothly.
Continue Exploring Optoro’s RMS
Returns Management System
Our end-to-end RMS connects critical front-end return data to back-end operational systems, using AI to systematically route and disposition products to the most-profitable next channel.
Returns Portal
Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.
Returns Methods
Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.