Known as wardrobing, purchasing an item for a special event and then returning the used item, seems innocuous but is far from it. In fact, it’s considered returns fraud. In this scenario, the shopper returns used, but non-defective inventory. According to an Optoro returns survey, 30% of shoppers admitted to buying an item for a specific event only to return it after the event ended. The challenge for retailers is handling the items when they come back upstream, which is discussed in this CNBC article.
Returns Management System (RMS) for Retailers and 3PLs