The Best Returns Resources, Right at Your Fingertips

Webinar

Preparing for the Post-Purchase Rush

Here’s a crazy stat: 80% of shoppers say they’ve stopped shopping at a retailer because they changed their returns policy. Customer loyalty is the name of the game, and by enhancing your returns strategy, you can sleep well at night knowing your shoppers will keep coming back for more—even after the holidays.

Data Report

2024 Returns Unwrapped

We surveyed shoppers and retailers to get their perspectives on returns. And while there are certainly some shared views, there are also differing opinions that can lead to friction (or worse, lost sales).

Returnology

Return to Sender? No More! Omnichannel Returns Solved

In this episode of Returnology, we chat with experts Mary Bibbey and Thomas Coleman from Optoro to explore the complexities of omnichannel returns in retail, including the importance of optimizing return processes to enhance customer and associate experiences in brick-and-mortar stores. The conversation highlights the challenges retailers face with inventory management and the need for smarter decision-making to avoid markdowns and stock issues.

Podcast

Retail Returns: Unpacking the Challenges and Strategies

Amena Ali, CEO of Optoro, discusses the challenges of retail returns management, emphasizing the need for a seamless customer experience, outlining strategies such as leveraging technology to streamline processes, using data analytics to predict return patterns, and improving sustainability by minimizing waste.

Returnology

The Great Debate: WMS vs RMS

Coke vs Pepsi. Sweet vs salty. Dogs vs cats. Book vs movie. Many of the greatest debates of our time have nuanced perspectives with no true winner. However, when it comes to the WMS vs RMS debate, the winner is clear. Join experts Ricardo Menendez from Rebelstork and Chris Wykoff from Optoro as they dig into why an RMS outshines WMS in tracking and managing returns, optimizing processing, and improving financial recovery.

Podcast

Revolutionizing Returns: A Conversation with the CEO of Optoro

Explore how AI and logistics are revolutionizing the return process for major retailers like Best Buy, Gap, and Ikea, while addressing pressing issues such as sustainability and fraud prevention. Amena also shares her inspiring journey from India to becoming an influential leader in the tech industry, offering valuable advice on adaptability, growth mindset, and making a positive change in life.

Podcast

Tech-Driven Returns: Optoro’s Amena Ali on Optimizing Reverse Logistics

Hosts Dan Coll and Ninaad Acharya sit down with Amena Ali, CEO of Optoro, to dive deep into the complexities of reverse logistics, including topics like: how to solve the mounting issues surrounding product returns, the environmental impact of unsustainable return practices, and the integration of AI and robotics in warehouses to optimize performance, profitability, and customer loyalty.

Podcast

Fighting Returns Fraud & Boosting Revenue in Reverse Logistics

In this episode of the eCom Logistics Podcast, industry leaders from top reverse logistics companies—Optoro, Loop, Trove, G2 Reverse Logistics, and Two Boxes—come together to discuss the evolving landscape of returns management and reverse logistics.

Returnology

The ABCs of Supply Chain

Where there’s a wine, there’s a way (to your local store). It’s time to sip back and relax while you listen to another episode of Returnology. Join supply chain expert Randy Tucker, Chairman & CEO of Wineshipping, as he dives into the world of 3PL, supply chain, and shipping wine to a store or door near you.

Returnology

Automating Returns: Rise of the Robots

Returns, robots, and reverse logistics – oh my! In this episode, automation and logistics experts from Locus Robotics and Saddle Creek Logistics dive into what drives peak efficiency and financial recovery when handling returns. (Hint: It’s not using your WMS)

White Paper

3PL Returns Management Playbook: Creating a Center of Excellence

Endless Tech Integrations, Blind Returns, & Lagging SLAs… Handling omnichannel returns with operational accuracy, efficiency, and growth can only be achieved with an end-to-end RMS technology. This playbook transforms returns management into a true center of excellence— increasing customer satisfaction, expanding share of wallet, and differentiating you from your competition.

Returnology

The Returns Dilemma

Class is in session. Join Amena Ali, CEO of Optoro, in this episode of Returnology as we define the returns dilemma and how you can use returns to enhance the shopper experience.

Data Report

The State of Retail Returns 2024

Returns avoidance is a short-sighted strategy for returns management. Transforming returns into revenue for 2024 is possible with these tactics and a thorough understanding of the state of the market.

Webinar

Returns: The Hidden Driver of Loyalty

What impact do returns have on customer loyalty and what can you do about it?

Infographic

Optoro's Returns Unwrapped Survey

In 2023, Optoro surveyed 1000+ shoppers to uncover expectations and behaviors around returns.

White Paper

The Ultimate Guide to Returns Management Systems (RMS)

Discover how retailers can optimize the returns lifecycle and transform returns into opportunities.

Webinar

Reach 100% OTD during peak season…or get as close as possible!

Is your brand ready for peak season? In this SupplyChainBrain webinar, the experts will explore various strategies that retail companies can adopt to overcome peak season challenges, including demand planning and innovative solutions to handle the surge in deliveries and meet customer expectations.

Webinar

Tackling the Full Lifecycle of Returns

Hear from industry experts about trends we saw this year, 2024 predictions, and how to leverage technology to provide a seamless returns experience for you and your customers. Brought to you by Optoro and Veho.

Template

The Returns Management System (RMS) RFP Template

We talked to hundreds of retailers and reverse logistics experts to build the ultimate returns management system (RMS) RFP template, designed to help your team select the perfect returns software solution for your specific needs.

Podcast

Revolutionizing Returns: Harnessing the Power of Reverse Logistics with Amena Ali

In this engaging episode of Talk Commerce, Brent Peterson sits down with Amena Ali, CEO of Optoro, a company specializing in optimizing returns and reverse logistics for businesses.

White Paper

The Returns Dilemma

The Secret to Avoiding the Cost-or-Revenue Trap

White Paper

The Apparel Executive Primer

How Retail Leaders Are Approaching Returns

Data Report

Optoro's 2022 Impact Report

Making Returns Better for Customers, Retailers, and the Planet

White Paper

The Anatomy of Great Retail Returns