Returns Report: Consumer Returns Behavior During COVID-19

What happened in retail this week: Consumer returns behavior shifts

We surveyed more than 2,000 consumers to determine if and how consumer returns behavior has been affected by COVID-19. This week, our newest member on the Optoro team, Ben Sayles, Retail Solutions Advisor, explores the impacts of store closures and re-openings, the increased concerns over safety and the economy, and the best ways for retailers to adjust returns policies to maintain customer loyalty.

Watch this episode of the Returns Report, plus download our latest data report for an in-depth analysis and recommendations.

For more information on the COVID-19 pandemic’s impact on retailers, check out these resources below:

• Returns Report: Key Touchpoints for Customer Loyalty During COVID-19
• Returns Report: Reopening? A Guide to Successfully Managing In-Store Returns