Tips and Trends for Every Step of the Returns Cycle

The global supply chain causes significant environmental impacts such as carbon emissions and plastic waste, but it can provide new value if retailers implement the following top 3 initiatives.

Ecommerce returns can produce 14% more landfill waste than brick-and-mortar returns. If you’re a retailer, read on for next steps to help promote circularity and grow your business with a sustainable returns solution.

Watch as Plow & Hearth CEO, Leslie Newton, joins our returns experts to discuss year over year growth of retail returns, customer returns experiences, and retailers’ plans to invest (or not to invest) in their returns processes.

Addressing returns and resale can be challenging. That’s why Optoro is here to help with tips for retailers who are considering recommerce as a strategic returns solution.

Leveraging returns management solutions enables retailers to make strategic, data-driven decisions and operational enhancements for their business. Read on to see more benefits and learn how Optoro can help.

When consumers make a return, retailers need to ensure the process is seamless and painless if they want to create loyal returners for life. Explore Optoro’s top strategies to build a returns experience they’ll talk about for the right reasons.

Retailers need to use the right channels, technology, and sustainable practices today to help their customers tomorrow. Check out these 3 retail and returns trends for ways to keep current (and future) customers coming back for more.

Watch as our Director of Sustainability, Meagan Knowlton, explores Optoro’s sustainable business practices, circular retail solutions, and environmental impact.

No one could have predicted that both a tornado and a pandemic would hit at the same time. At Optoro, we overcame these challenges to grow together as a company and ultimately operate better than ever. Watch our story.

Optoro surveyed more than 2,000 US consumers to discover how and when customers plan to return their items over holiday. If you’re a retailer, check out the returns data to understand how to meet the changing needs of customers, and how to prepare for an influx of post-holiday returns.

Optoro has teamed up in an exclusive partnership with eBay, the global commerce leader, to create a first-of-its-kind Recommerce solution. Learn how this new solution benefits eBay sellers, retailer’s bottom lines, and the planet.

Take a look inside the newest contactless offering coming to Optoro’s Returns Experience solution – Express Returns. Now widely available, this offering gives retailers access to a nationwide network of packageless returns drop-off points, to include more than 1,000 Staples® Stores.

With the continued increase in online purchases and the overall importance of holiday, Optoro is here to help brands and retailers prepare for an anticipated flood of returns with a holiday returns readiness checklist.

As COVID-19 continues to impact peak holiday season, it’s critical that retailers not only focus on forward fulfillment, but on product returns as well. Watch as Optoro and UPS explore solutions to address the rise of ecommerce and returns surges.

Maintaining customer loyalty amidst the COVID-19 pandemic continues to be a challenge for retailers, but it’s more important now than ever before. Based on consumer data and trends, Optoro has identified 5 key touchpoints for customer loyalty during COVID-19.

Optoro surveyed more than 2,000 consumers to determine if and how their returns behavior has been affected by COVID-19. Watch as our returns experts discuss how the pandemic continues to impact retail, returns policies, and customer loyalty.

As retailers continue navigating our “new normal,” The Parker Avery Group explains how planning ahead for process and infrastructure changes and how investing in technology can ensure a smooth transition. Watch the video below to learn more.

COVID-19 continues to force retailers to reconsider their current facility capabilities and get creative to tackle issues of fulfillment capacity, trapped inventory and safety. Read on for three key factors that contribute to overall supply chain disruption and capacity pressure.

Retail has never been the same post-pandemic as customers crave convenience and immediacy. As such, our CEO, Tobin Moore, explains why it’s never been more important for retailers to shift their focus and priorities to ecommerce.

Today’s consumers demand more flexibility and convenience, both in how they make purchases and returns. Read on as The Parker Avery Group explores why retailers are turning to omnichannel capabilities, such as BOPIS (buy-online-pickup-in-store) and BORIS (buy-online-return-in-store).