FEATURED CUSTOMER STORY
Tuckernuck
See how Shopify retailer Tuckernuck achieved a 94% CSAT with faster restock and refund times with Optoro’s Returns Management System (RMS)
Optoro’s software has helped us to significantly improve our returns process operationally, as well as our customer experience.
Tuckernuck Streamlines Returns to Improve Customer Experience and Grow Revenue
Shopify retailer Tuckernuck achieved a 94% CSAT with faster restock and refund times.
AEO Finds Its Perfect Returns Processing Fit
Automated returns improve speed to stock and alleviate backlog.
Plow & Hearth Uses Returns to Heat Up Customer Satisfaction
Our full-scale solution enhances every step of the returns cycle.
Home Design Marketplace Sets The Scene for Increased Recovery
Data-driven returns processing maximizes revenue.
Optoro’s RMS improves returns performance at every step
2-3x
increase in repurchase rate
90+
average CSAT
50%
reduction in processing cost
Optoro’s Returns Management System (RMS)
Optoro’s returns management system (RMS) is a cloud-based, modular returns solution for managing every touchpoint of returns — underpinned by our proprietary SmartDisposition® data engine to help orchestrate the most profitable reverse path.
Returns Portal
Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.
Return Methods
Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.
Returns Processing
Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and recommerce.