As the complexity of supply chain management deepens at the same pace as the growth of e-commerce, logistics professionals now need to realize that a product’s journey no longer stops at the consumer’s front porch or loading dock. Now, more than ever before, the “U-turn” has to become a vital part of every company’s revenue model.
Fortunately, there are scores of third-party logistics providers (3PLs) out there to help shippers more efficiently manage returns, with many more looking to enter the marketplace.