OPTORO STORES
Transform Store Returns from a Tension to a Tailwind with Purpose-Built Software
Maximize your store P&L by eliminating shopper friction and driving better omnichannel inventory management.
As returns continue to prove a challenge for profitability, many retailers nudge shoppers to make returns in-store to reduce shipping costs while garnering valuable foot traffic and new-purchase potential. Yet, returned merchandise is often marked down or gets lost in backlogs in the back of the store. Optoro Stores leverages quick-scan return codes for faster processing (getting customers out of lines and back to shopping), and automates inventory dispositioning for maximum recovery.
Improve Store P&Ls
Reduce instant markdowns of in-store returns by intelligently routing merchandise to the most-profitable destination via Optoro’s SmartDisposition® technology, whether restocking in store, ship from store, or to a DC.
Reduce Wait Times & Friction
Expedite buy online return in-store (BORIS) with an omnichannel solution that shortens queues with QR-code returns.
Improve Inventory Management
Solve the complexity of omnichannel returns while taking pressure off your associates to handle cross-channel returned inventory.
Gain Broader Insights into Returns
Aggregate cross-channel returns data for actionable insights to reduce unnecessary returns and optimize the overall returns experience whether in-store or online.
Optoro’s Solution for Omnichannel Retailers
Store Returns by the Numbers
71%
of shoppers prefer to drop off a return at a store than to mail it back
Source: Returns Unwrapped
9.5%
Companies with extremely strong omnichannel customer engagement see a 9.5% year-over-year increase in annual revenue, compared to 3.4% growth for non-omni-minded retailers.
Source: Aberdeen Group
49.7%
of store returns are BORIS, making an omnichannel returns solution more critical than ever
Source: NRF
What is Optoro Stores?
Optoro is the leading returns management system (RMS) for retailers and brands. The Optoro Stores solution couples the convenience of box-free, label-free returns for your shoppers with the power of a robust SmartDispositionⓇ engine to help get returned items to the next shopper, faster, and more profitably.
For Shoppers
- Easy-to-use QR codes
- Hassle-free, box-free, label-free returns
- Portal & POS agnostic
For Store Operations
- Intelligent routing to improve margins and avoid markdowns
- Unit-level receiving
- Instant dispositioning for faster, better inventory decisions
Boost Foot Traffic, not Frustration
While store returns have historically been complex to manage, with Optoro Stores you can take advantage of shoppers coming into your store without creating long-lines, complex and frustrating processes, or needing extra headcount.
Put Store Profitability Back in Stock
When out-of-season or online-only inventory comes back to a store, it can often result in an instant markdown of 20-30% – crushing margins. With Optoro Stores SmartDisposition® returns software, associates can focus on engaging shoppers and let an intelligent returns engine decide the most-profitable, next-best home for returned merchandise.
FREE DOWNLOAD
The State of Retail Returns 2024
Returns avoidance is a short-sighted strategy for returns management. Transforming returns into revenue for 2024 is possible with these tactics and a thorough understanding of the state of the market.
See Optoro Stores in Action
Want to get a peek into how our RMS technology is changing the game for brick-and-mortar retailers?
Features and Functionality
Omni-Return Initiation
Shoppers can start a return from anywhere, from any channel
RMA Creation
Track returns volume and trends before items are on their way back to your store
Intelligent Dispositioning
Automate and optimize routing of store returns faster, improving inventory accuracy and profitability
Omni-Return Insights
Understand enterprise-wide returns data to reduce overall return rates and improve merchandising decisions
Frequently Asked Questions (FAQ)
Continue Exploring Optoro’s RMS
Returns Portal
Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.
Returns Methods
Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.
Returns Processing
Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and re-commerce.